Shipping & Delivery
Get it Before the Holidays 🎄
Tis the season for stunning lashes, so be sure to wrap up your shopping early. Check out our shipping cutoffs below:
12/15 - Last Day with Standard Shipping for delivery by Christmas - 11:59 pm PT
12/18 - Last Day with FedEx 2Day® for delivery by Christmas - 11:59 pm PT
Costs & Methods
UNITED STATES
For orders over USD$35:
- Shipping Method: DHL SmartMail Parcel Expedited
- Carrier: DHL eCommerce
- Shipping Fee (USD): Free
- Estimated Delivery: 2-5 Business Days
For orders USD$34.99 and under:
- Shipping Method: DHL SmartMail Parcel Expedited
- Carrier: DHL eCommerce
- Shipping Fee (USD): $5.99
- Estimated Delivery: 2-5 Business Days
* If you need your order sooner, we have express shipping options available at check for an additional cost.
INTERNATIONAL
CANADA
For orders over USD$35:
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): Free
- Estimated Delivery: 3-9 Business Days
For orders USD$34.99 and under:
* Order value not to exceed USD$3000
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 3-9 Business Days
UNITED KINGDOM (Including: Isle of Man, Guernsey, & Jersey)
* Order value not to exceed USD$2500
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 4-6 Business Days
HONG KONG
* Order value not to exceed USD$2500
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 8-10 Business Days
EUROPE
* Order value not to exceed USD$1000
Countries: Czech Republic, Austria, Belgium Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 5-10 Business Days
AUSTRALIA
* Order value not to exceed USD$600
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 8-10 Business Days
ISRAEL
* Order value not to exceed USD$500
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 8-10 Business Days
JAPAN
* Order value not to exceed USD$1400
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 5-7 Business Days
SOUTH KOREA
* Order value not to exceed USD$2500
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 5-7 Business Days
SINGAPORE
* Order value not to exceed USD$400
- Shipping Method: DHL Priority - Prepaid Duties & Taxes
- Carrier: DHL eCommerce
- Shipping Fee (USD): $9.99
- Estimated Delivery: 7-10 Business Days
REST OF THE WORLD
* Order value not to exceed USD$1000
- Shipping Method: DHL Standard - Delivered Duties Unpaid (DDU)
- Carrier: DHL eCommerce
- Shipping Fee (USD): $14.99
- Estimated Delivery: 8-14 Business Days
Delivered Duties Paid (DDP): Tariffs and duties will be included in the final amount of your order at checkout for international orders. This will provide you with 100% visibility to fully landed costs, faster delivery with no delays and help avoid unanticipated fees at delivery.
Lilly Lashes is not in control of any country specific tariffs or duties imposed on your order by your respective government. If you use a promotional code on your order, you will be charged duties and taxes on the original price of the item(s).
Please note that the time in transit does not include order processing time before shipment or the time that customs takes to release an international order. Once a package has been shipped, all shipping fees are non-refundable.
Lilly Lashes is not responsible for any shipments affected by customs, force majeure events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.
Processing Time
Please allow 1-3 business days processing time for your order to be shipped. During holidays or promotions like Black Friday or Cyber Monday, orders may need increased processing time due to a higher order volume.
Although rare, we may experience warehouse closures due to severe weather. In this case, there may be a delay in order processing.
Orders are shipped Monday through Friday. For express shipping options, orders placed after 12:30pm CT will begin processing the following business day.
Our warehouse will be closed on the following days:
- New Year's Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Please note, these days are subject to change.