General

How do I cancel an order?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our Lash Experts at info@lillylashes.com or (424) 398-7111 within 30 minutes of order placement to cancel your order.

How do I contact customer service?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at info@lillylashes.com or via phone at (424) 398-7111.

I’m interested in distributing Lilly Lashes, who should I contact?

Click here to be redirected to our Wholesale Submission page. 

I’m interested in being an affiliate with Lilly Lashes, who should I contact?

Click here to be redirected to our Affiliate Program Submission page. 

Do you offer a discount to professionals?

Yes! We want to give love back to our favorite people in the industry, our makeup artists and professionals. If you are interested in participating in our Professional Program click here to submit your application. 

Product Information

What is the most dramatic Lilly Lash?

The most dramatic Lilly Lash style is “Vegas” in our 3D Mink Collection. We recommend these lashes for the most glamorous and bold looks. 

What is the most natural Lilly Lash?

The most natural Lilly Lash style is “Goddess” in our Luxury Collection. We recommend this lash for anyone new to wearing lashes or for an everyday look.

How do I care for my Lilly Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page here

How do I apply my Lilly Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page here

How do I remove my Lilly Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page here.

Do Lilly Lashes come with glue?

Lilly Lashes do not current come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.



Shipping & Returns

My tracking number is not showing any information.

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at info@lillylashes.com.

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@lillylashes.com.



International

Do you ship internationally?

Yes, we ship to almost every country worldwide.

What language should be order be placed with?

All orders must be entered and processed in English.

Do you accept mail forwarding addresses?

Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.

Which currency are my orders processed in?

Lilly Lashes orders are processed in US Dollars. If you would like to convert your currency to US Dollars click here. 

Customs and Duties information.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

How much is shipping to my country?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.

Subscription Program

How often will my orders be shipped?

Your Lilly Lashes monthly subscription will be sent out every 30 days. Your first refill shipment will ship 30 days from your original ship date.

What savings do I get for signing up for a subscription?

You will receive 15% Off every shipment, plus FREE shipping on every subscription order.

If I cancel my subscription does this cancel my order as well?

No. At Lilly Lashes we strive to provide the best customer experience possible, which is why we process all orders as quickly as possible. While you may have gone into your account to cancel your subscription, your order has most likely already been processed. In order to cancel an order you must contact us at info@lillylashes.com or (424) 398-7113. 

How do I cancel my monthly subscription?

At Lilly Lashes we want you to be able to get the lashes you want when you want them, and if you change your mind, we’re here to help. Subscriptions can be managed online in your account, or you can contact our customer support team to help you modify your subscription any time.

To modify your subscription:

  1. Log into your Lilly Lashes account and click "Manage Subscription"
  2. Under the "Subscriptions" tab you have either "Cancel" or "Edit" your subscription

Please note: Orders are processed immediately. You may cancel your subscription at any time, however if an subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.

How do I skip my monthly subscription?

Going out of town, haven't had a chance to enjoy your lashes yet, we get it. Don't worry, you can easily skip a shipment in your account online, or contact us and we'll help you skip a future subscription shipment.

To skip your subscription:

  1. Log into your Lilly Lashes account and click "Manage Subscription"
  2. Under the "Delivery Schedule" tab you can simply select the shipment that you would like to skip.

Please note: Orders are processed immediately. You may cancel your subscription at any time, however if an subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.

When will I be billed?

You’ll be billed when your Lilly Lashes subscription shipment ships monthly.

Can I return or exchange my lash subscription once received?

Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to info@lillylashes.com or call us at 424-398-7111 and we will be happy to assist you with a replacement or refund.

How do I update my payment information for my subscription?

If you need to update your payment information for your subscription you can easily manage this in your account online, or contact us at 424-398-7111 Monday – Friday between 8:30am – 5:00pm PST and we’d be happy to help.

To modify your subscription payment information:

  1. Log into your Lilly Lashes account and click "Manage Subscription"
  2. Under the "Billing Information" tab you can select "Edit"  under "Card On File" Please note this will update your payment information for future shipments. If you have a pending subscription shipment being held due to a payment error please contact our customer support team to resolve this issue.